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Coronavirus (COVID-19) - Important Information

Covid-19

We are Open.

Thank you for your patience while access to our banking center lobbies was limited due to COVID-19. We are pleased to announce that based on announcements from health officials and actions by our state and local governments to begin safely reopening the economy, we will reopen our lobbies for full-access on Monday, May 18, 2020.

The health and safety of our associates and customers is our top priority. We are strongly encouraging that all associates and customers wear masks while conducting business as a safety measure. Banking Center associates may also wear gloves and will routinely sanitize all areas of the banking center, including work stations, common areas and equipment.

Customer reminders:

  • Please adhere to the 6 ft. rule for social distancing while in the banking centers. 
  • Floor decals will serve as a visual reminder to maintain social distancing.
  • Door/window signs will provide helpful reminders about general health protocols before entering the building.
  • Customers are encouraged to wear masks into banking centers. Please be advised that a Bank associate may ask you to briefly remove your face covering for identification purposes in some cases. Please do not take offense, as this is only for the safety of everyone.


Prior to visiting a banking center, please self-screen for the following symptoms. Do not enter if you are experiencing any of these symptoms:

  • Cough
  • Shortness of breath or difficulty breathing
  • Chills / Repeated shaking with chills
  • Muscle pain
  • Headache
  • Sore throat
  • Loss of taste or smell
  • Diarrhea
  • Feeling feverish or a measured temperature greater than or equal to 100° F
  • Known close contact with a person who is lab-confirmed to have COVID-19.

We look forward to serving you again in our lobbies. If you are more comfortable, you are always welcome to visit us in the drive-thru, at the ATM, or through online banking and mobile services 24/7. Thank you!

 

Your Funds Insured
Rest assured that your money continues to remain safe, sound, and accessible. At Prosperity Bank, the standard deposit insurance amount is $250,000 per depositor, per Federal Deposit Insurance Corporation (FDIC)-insured bank, per ownership category. Depositors may qualify for more coverage if they have funds in different ownership categories and all other FDIC requirements are met.

Please remember that Prosperity Bank will never call, email, or text you and ask you for your PIN or private financial information. If you suspect suspicious activity on your account, please contact us by calling us directly at 1-800-531-1401.

Ways to Bank With Us

Our online services including online banking, mobile banking, and ATMs are available around-the-clock for transactions.

We encourage you to visit our online services for quick access to your account(s). If you are a consumer who has not yet registered for online banking and wishes to do so, you can sign up on the Prosperity Bank website. Select Online Banking from the dropdown then Enroll.

Rest assured that your money will remain safe and accessible. While we are always glad to see you at our banking centers, remember that we provide a number of alternative channels to do your banking including:

• Personal Online Banking 

• Business Online Banking

• Mobile App access

• Mobile Check Deposit

• Drive-thru Banking - Find the nearest location with a drive-thru.

24-Hour ATMs - Our ATMs remain in full service.

• Debit Cards

• Online statements

• Customer Service - If you need assistance with your account, please call our Customer Service at 1-800-531-1401 or email us at contactus@prosperitybankusa.com.

Our Treasury Management Support team will be available to answer any business banking needs or concerns. They can be reached at 1-855-888-2242 / treasurymanagement.support@prosperitybankusa.com.

Resources

Visit the CDC Website

Federal Trade Commission - Avoid Coronavirus Scams

If you have been personally impacted by the coronavirus and need our assistance with your account, please reach out to your banker or contact us at 1-800-531-1401. We are here to help.

 

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