Fraud Prevention - Email

Please be aware of fraudulent e-mails that ask for personal account and financial information. Attackers create these e-mails so that they appear to have come from Prosperity Bank or other Regulatory Entities, they create a false sense of urgency, and they ask for you to reply, call, or click malicious links and share your personal information. These scams are very common. It is important to note that neither Prosperity Bank or other Regulatory Entities will ask you for this type of information by email.

Prosperity Bank will not send you an email, or call you, asking you to provide any confidential account information through an email link, or phone number.

IF YOU RECEIVE ANY EMAILS THAT APPEAR TO BE FROM PROSPERITY BANK OR ANY REGULATORY ENTITY ASKING FOR CONFIDENTIAL INFORMATION YOU SHOULD:

1. Treat the email with suspicion. Do not reply to the email or respond by clicking on a link within the email message. Do not dial any phone numbers contained in the email.
2. Do not open any attachments contained in the e-mail as they may contain malicious code that can infect your computer.
3. Contact your local banking center to report the suspicious email as soon as possible. If the email claims to be from Prosperity Bank you may report by phone or by emailing us through our website by visiting our Contact Us page.

Please be aware that Prosperity Bank takes every precaution to protect your account information. If you have any questions about how Prosperity Bank handles your confidential information, please read our Privacy notices.

PHISHING

This particular type of fraud occurs when someone poses as a legitimate company and sets up imitation versions of web sites, calls, texts, and/or sends malicious emails to consumers in order to obtain personal data, such as account numbers. The fraudster uses this information to perform illegal transactions.

To combat phishing, please remember that Prosperity Bank will never ask for sensitive information from you via e-mail (ex. Social security number, access ID, passcode or account number, or ATM/debit card number and PIN).

In many cases, phishing scams, whether by phone or through emails, attempt to gain personal information from the call or email recipients such as:

• First and Last Name
• Debit Card or ATM Card Number
• Debit or ATM Card Personal Identification Number (PIN)
• Date of Birth
• Social Security Number
• Account Number and/or Account Type
• User ID and/or Password

Before you initiate an online transaction, make sure your personal information is protected by looking for indicators that the site is secure. URLs for secure sites typically begin with “https” instead of “http” and display a lock in the lower right corner of your browser. Also, verify that the domain portion of the URL lists a valid domain and not a malicious lookalike (ex. goog1e[.]com instead of google[.]com).

Always be careful when using public Wi-Fi spots, as they are not secure.