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FAQs: Traveling with your Debit Card

Here are some tips to keep you safe around the corner, or around the world.

I AM planning a trip. What can I do to protect myself against card fraud?
Prosperity Bank has a number of systems in place to help minimize debit card fraud. When you travel, whether it’s out-of-state or out-of-country, it’s important to tell us when and where you’re traveling to.

If we suspect fraudulent transactions on your card, we must act quickly. If we cannot contact you, we may temporarily stop access to your card to protect your account.
To ensure uninterrupted use while traveling, call your local banking center and provide us with your travel information.

If your card stops working while you’re traveling, call our Customer Service Center at 1-800-531-1401. Representatives are available Monday through Friday from 7 AM to 7 PM and on Saturday from 9 AM to 5 PM. You may also contact our Lost/Stolen Card Hotline at 1-800-531-1401 where representatives are available 24/7. 

What are card skimmers?
A card skimmer is something that thieves attach to an ATM in an effort to read debit card information from the card’s magnetic stripe. These skimmers will gather data from multiple cards and sometimes even install a camera or a fake keyboard pad to collect PINs.

There are two simple steps you can take to help defend against this type of fraud:

  • If it doesn’t look or feel right, take a closer look at the ATM. Since card skimmers and fake keyboards are installed on top of existing hardware, they can move easily and often wiggle when pushed on
  • to help ensure that a camera isn’t capturing your private information, cover the keypad with one hand when putting in your PIN

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