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FAQs: Samsung Pay™

Use your Samsung device to make secure purchases in stores, in apps and on the web.

What is Samsung Pay?
Samsung Pay is Samsung's mobile payment and digital wallet service, enabling users to make payments in person, in apps, and on the web. It is supported by the compatible Samsung devices.

Is your device compatible? Click here to find out: Samsung Device Compatibility

How do I add my physical credit or debit card to Samsung Pay?
To get started, navigate to and open Samsung Pay on your phone. Tap Menu in the top left corner and then tap Cards. Next, tap Add Card (blue +card icon), and then tap Add Credit/Debit Card. Follow the on-screen instructions to register your card. When you add a card, you must agree to the card's terms and conditions. If you have questions about the terms, contact the card issuer. 

For more information on adding your credit or debit cards, please visit the Samsung Pay page.

Why am I being asked to call Prosperity Bank to verify my card?
This is just an extra security step from Samsung. Simply call the number provided so we can verify your card. Then look for a message letting you know your card is ready for Samsung Pay.

What is a virtual card?
Virtual cards are the digital form of your eligible physical credit and debit cards. When you add your physical card to Samsung Pay, it is stored as a virtual card. It will have a unique virtual card number that is only associated with Samsung Pay.

What is Tokenization?
Tokenization is a method of protecting payment card information by substituting the card's number with a unique alphanumeric identifier, generated using proprietary algorithms. The unique identifier, or token, is then used for sending the transaction to the card's payment network, where it is decrypted and the transaction is authorized. The actual card number is stored in a secure vault (with the payment processor or bank) and does not reside on the merchant's or Samsung's systems. 

Does Prosperity Bank protect my virtual cards?
Yes. Prosperity Bank offers the same protection for your virtual cards as it does with your physical cards.

Will merchants receive my physical card number?
Most merchants won’t have access to your physical card number. Instead, they’ll receive the unique virtual card number associated with your credit or debit card.
Please note: Visa® and Mastercard® must provide your physical card number to certain transit merchants (e.g., subway systems) in order to process real-time decisions about whether or not to approve your purchase.

Which credit and debit cards are eligible for Samsung Pay?
Currently, the following cards are eligible:

  • Mastercard® debit cards (excludes ATM-only cards)
  • Mastercard® business debit cards (excludes ATM-only cards) 
  • Visa® consumer credit cards

Can I use a U.S. Samsung Pay device to make payments when traveling abroad? 
If the card issuer allows the physical card to be used abroad, then Samsung Pay should work as well. The same currency exchange rates and fees will still apply. For further details, contact the card issuer. 

Is Samsung Pay available to non-Samsung users? 
Samsung pay is available exclusively to users with a compatible Samsung device. Gift cards can be sent from Samsung Pay to non-Samsung users. 

Will all merchants accept Samsung Pay?
No. Not all merchants have adopted this technology. Please continue to carry your physical cards to use where Samsung Pay is not accepted. Most merchants will display the contactless payment symbol to let you know they accept contactless payments.

Will the card image in Samsung Pay match my physical card?
No. The card image won’t be an exact match. Keep in mind this doesn’t affect how your cards work with Samsung Pay.

What should I do if I lost the card that I've added in Samsung pay? 

If your payment card has been lost, misplaced, or stolen, please contact the card issuer immediately. While we hope you never lose your cards, Samsung Pay shows your card to be invalid if you have suspended or frozen your card with the card issuer. Newly issued cards will need to be added to Samsung Pay. 

If I reset my device, what happens to my Samsung Pay service?
When performing a factory data reset, all payment information in Samsung Pay will be deleted. You will need to set up and add your payment card information to Samsung Pay again after your device has been reset. 

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