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FAQs: Mastercard Debit Card

Advanced chip technology helps protect your security.

Replacing an existing card with a new chip-enabled Mastercard® Debit Card

Why have I recently received a new debit card?
In an effort to enhance security, new Prosperity Bank Mastercard® Debit Cards now include chip technology. The embedded chip on the front of your new card improves fraud protection when you make purchases at chip-activated terminals. It also provides global acceptance.

Can I still use my old Prosperity Bank Mastercard® Debit Card?
The new Prosperity Bank Mastercard® Debit Card replaces your existing card. It still provides all the same features and benefits you currently enjoy, in addition to enhanced security and global acceptance.

Has my card information changed?
For your convenience, your card number has not changed in most cases. Your card may have a new expiration date, so be sure to update your information with billers that charge your card regularly. 

Does my new card have all the same benefits?
Yes. You can count on the same level of benefits that you currently enjoy.

Will I have to pay any fees to use a chip card?
There are no additional fees to use Prosperity Bank Mastercard® Debit Cards.

How Mastercard® Debit Cards protect you from fraud

How does the chip protect my information?
Every time you use your card at a chip-activated terminal, the small embedded chip on your card generates a one-time use encrypted code. This code is dynamic and virtually impossible to counterfeit and helps reduce in-store fraud.

What is Mastercard’s® Zero Liability Policy?
If your card is lost or stolen, you’re covered by Mastercard’s® Zero Liability Policy against authorized use, as long as the policy criteria are met. If your card is lost or stolen, you’re covered by Mastercard’s® Zero Liability Policy, which applies to your purchases made in the store, over the telephone, online, or via a mobile device and ATM transactions.

Can account data from a Mastercard® chip card be stolen and fraudulently used?
All Mastercard® cards offer protection from unauthorized use of your card or account information. Mastercard® chip technology offers another layer of security when used at a chip-activated terminal.
While Mastercard® chip technology generates a one-time use encrypted code that’s virtually impossible to counterfeit, the account information may still be subject to compromise. Notify us immediately of any unauthorized use and know you’re protected with Mastercard’s® Zero Liability Policy.

Making purchases and withdrawals with Mastercard Debit Cards

Where can I use my mastercard® card?
You can use a Mastercard® debit card at millions of places here at home, and around the world.

Do I need to use a PIN with my Mastercard® chip card?
Yes, in most cases you’ll still input your PIN for debit card purchases - just like you do today. For certain types of transactions involving relatively small purchase amounts, you may not be required to input your PIN or sign for the transaction.

I’m not sure I’ve seen a chip-activated terminal. Is there anything different about how I pay?
More of the places you like to shop are transitioning to chip-activated terminals every day. The checkout process is only slightly different than usual.

  • First, swipe your card like you do today. If a chip-activated terminal is available, you will be prompted to insert the chip end of your debit card into the terminal with the chip facing up.
  • Leave your card in the terminal and follow the prompts on the screen. At a restaurant, a portable terminal may be brought to your table.

Why do I need to leave my card in the terminal?
While your card is in the chip-activated terminal, the embedded chip creates a one-time use encrypted code. This code is virtually impossible to counterfeit and helps reduce in-store fraud. If you remove your card too soon, your transaction will be canceled.

Can I still swipe my card to pay?
Yes. If a merchant is not yet chip-activated, simply swipe your card. Keep in mind, you may need to input your PIN or sign for your purchase, as directed by the merchant.

I tried to use my card at a chip-activated terminal but it didn’t work. Why?
Some merchants may have installed chip terminals, but haven’t activated them yet. In these cases, simply swipe your card to pay.

Can I still access my account at the ATM?
Yes. You can use your debit card at the ATM just like always by swiping your card and using your PIN. If the ATM has a chip card reader, be sure to insert the chip end of your card into the ATM. Your card will remain in the ATM until your transaction is complete.

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